Author Archive

How NOT to Provide Customer Service

Recently I have some experience with Verizon when I changed our telephone (both local and long distance) service from at&t to Verizon. That experience dealing with Verizon’s service order process and more generally speaking their customer service process was a very painful experience. It was probably the worst customer service experience I have personally experienced […]

The Physics of Martial Arts: Breaking Boards

This is the first of a series of articles on the physics of martial arts. This first article is on the physics of breaking boards (or bricks or ice blocks). On and off in future releases of this website there will be articles on the physics of other aspects of martial arts. In the movie […]

Cultural Reversal

When as a young boy I immigrated to the U.S. more than 50 years ago, I found that the Americans and the American society were very much different from the Chinese and the Chinese society in Mainland China and Hong Kong where I was brought up.  Besides the language, there were differences in many areas, […]

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