Archive for August 2008

Underlying Foundations of Taiji Movements: Perspective from Martial Applications

In performing Taiji, the instructor usually requires fairly precise forms and movements. Although different instructors may teach the same form set slightly differently, the differences usually reflect only differences in emphasis, and not differences in the underlying foundations of Taiji. The precisions required in Taiji have their underlying foundations based on the martial arts applications […]

How NOT to Provide Customer Service

Recently I have some experience with Verizon when I changed our telephone (both local and long distance) service from at&t to Verizon. That experience dealing with Verizon’s service order process and more generally speaking their customer service process was a very painful experience. It was probably the worst customer service experience I have personally experienced […]