Archive for the ‘Other’ Category

The Journey Towards Peace and Reconciliation

The attached 13-minute video describes the powerful and deep emotional impacts experienced by a Canadian teacher who participated in the 2008 “Peace and Reconciliation Study Tour to China” (also known as “China Study Tour”[1]). The trip provided her an opportunity to meet victims of sexual slavery, military slavery, germ warfare, and the Nanking Massacre. Meeting […]

Dynamics of Chinese-American Churches in the U.S.

How they address and resolve certain key issues that are commonly faced by Chinese-American churches (CACs) in the U.S. will determine the successful evolution of these Christian churches, in particular, whether they will continue to exist and flourish or whether they will wither and lose their vibrancy.  This article discusses these key issues and proposes […]

How NOT to Provide Customer Service

Recently I have some experience with Verizon when I changed our telephone (both local and long distance) service from at&t to Verizon. That experience dealing with Verizon’s service order process and more generally speaking their customer service process was a very painful experience. It was probably the worst customer service experience I have personally experienced […]

Cultural Reversal

When as a young boy I immigrated to the U.S. more than 50 years ago, I found that the Americans and the American society were very much different from the Chinese and the Chinese society in Mainland China and Hong Kong where I was brought up.  Besides the language, there were differences in many areas, […]

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