Archive for the ‘Other’ Category

How NOT to Provide Customer Service

Recently I have some experience with Verizon when I changed our telephone (both local and long distance) service from at&t to Verizon. That experience dealing with Verizon’s service order process and more generally speaking their customer service process was a very painful experience. It was probably the worst customer service experience I have personally experienced […]

Cultural Reversal

When as a young boy I immigrated to the U.S. more than 50 years ago, I found that the Americans and the American society were very much different from the Chinese and the Chinese society in Mainland China and Hong Kong where I was brought up.  Besides the language, there were differences in many areas, […]

Government Spending and America’s Future

Some Statistics Regarding Government Spending In Fiscal Year 2007, the U.S. federal government’s revenue was $2.57 trillion, but it spent $2.73 trillion.  This means that the federal government had to go into a debt of $160 billion just for 2007.  Now, spending more than taking in is not a new phenomenon with our federal government, […]

Executive Order 11246: Implications for Asian Americans

What is Executive Order 11246? Executive Order (EO) 11246 (see, e.g., http://en.wikisource.org/wiki/Executive_Order_11246) was signed by President Lyndon B. Johnson on 9/24/65 that required Equal Employment Opportunity. The Order states that “It is the policy of the Government of the United States to provide equal opportunity in Federal employment for all qualified persons, to prohibit discrimination […]

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